Refund & Cancellation Policy

• Paying for a clone does not start the work. Until you press “Generate”, you can cancel within 14 days for a full refund.
• If you are a consumer, your right to cancel ends when generation starts only if you asked us to start straight away and acknowledged that you would lose the right. Otherwise you keep the full 14 days.
• If we cannot deliver your clone, you get your money back.
• Conversion guarantee: a full refund if the average fidelity score of your converted pages is below 90, or if the preview build fails and we cannot fix it within 5 business days. Claim within 30 days of purchase.
• If the delivered code has problems, you get a free regeneration, and consumers keep their legal remedies.
• Assistant subscriptions can be cancelled at any time and end at the end of the billing period.

This policy is part of our Terms of Service. Nothing in it limits rights you have under consumer law that cannot be excluded.

If you are a consumer in the UK or the EU, you can cancel the purchase of a clone within 14 days of the day you paid, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the equivalent law where you live.

A clone is digital content made for your app. After you pay, you review your app and press “Generate” to start the work. The right to cancel then works like this:

• Before you press Generate, you can cancel within the 14 days and we refund the full amount.
• Pressing Generate needs your express request that we start within the 14 days and your acknowledgement that you then lose the right to cancel. Generation can't start without both, and we confirm them to you by email.
• Once generation has started, the right to cancel has ended — before any code is made or delivered. If you'd rather keep the right, wait until the 14 days have passed before you press Generate, or cancel before pressing it for a full refund.

If you are a consumer, you can cancel a new assistant subscription within 14 days of the day you subscribed. If, when you subscribed, you asked us to start straight away, we refund the fee minus the value of the credit you have already used in that time. If you did not ask us to start straight away, we refund the full fee.

After those 14 days, or if you subscribe as a business, you can still cancel at any time. Cancellation takes effect at the end of the current billing period, and we do not refund partial months or the unused part of an annual period. Credit itself is not refundable. Details are in the Subscription & Credit Terms.

To cancel a clone within the 14 days, email hello@debub.io from your account email with a clear statement that you want to cancel and the project name. You can use the model form below, but you do not have to. To cancel a subscription, use the billing portal in your account settings, or email us.

We refund you within 14 days of receiving your cancellation, to the original payment method, through Stripe. How long it takes to appear depends on your bank. We do not charge a fee for refunds.

If the conversion cannot start, or it fails and we cannot deliver a clone, we give you a full refund, whether you are a consumer or a business. The same applies if we refuse or stop processing an app before delivery for reasons that are not your fault. If we stop because you did not have the right to convert the app, see the Terms.

In addition to your other rights, every clone comes with our conversion guarantee. We refund the full amount you paid for the clone if either of these applies:

• Fidelity below 90. The average fidelity score of the converted pages in your report is below 90 out of 100. We measure each page against your app's version-test pages on desktop and mobile, take the mean of the two for each page, and average over the pages we could measure. Pages that cannot be captured without signing in to your app are not counted. Pages showing data from your database are measured as they appear without that data.
• The preview build fails and we can't fix it. The generated app does not build for the hosted preview, and we have not fixed this within 5 business days (Monday to Friday) of the failure.

You claim the guarantee with the “Request a refund under the guarantee” button on your project page, which appears when your project qualifies, within 30 days of your purchase. If a build failure only qualifies near the end of that period, you can still claim for 7 days after it qualifies. You can also email hello@debub.io. We confirm valid claims and refund them within 14 days, to the original payment method, through Stripe.

The guarantee covers the amount actually paid (see Discounts) and one refund per clone. It is assessed on the code as we delivered it, not on later changes (by you or the assistant), and it does not apply to purchases made entirely with a 100% promotion code. After a guarantee refund, What happens after a refund applies. This guarantee does not affect your statutory rights.

Every clone includes one free regeneration within 30 days of delivery. If the delivered code has material defects compared with what the report describes, tell us at hello@debub.io. We will look into it with you, and you can use the regeneration.

If you are a consumer, digital content must also be as described, fit for purpose and of satisfactory quality. If it is not, you can ask us to repair or replace it, and if we cannot do that within a reasonable time, you may be entitled to a price reduction or a refund. These rights are in addition to the free regeneration.

Items the report lists as needing attention, such as plugins or expressions that did not convert one-to-one, are described limitations and not defects.

A refund is for the amount you actually paid, after any early-bird discount or promotion code. A purchase made entirely with a 100% promotion code has nothing to refund. Free assistant credit that came with a clone has no cash value and is not refunded; if we refund the clone, we may remove any unused free credit that came with it.

When we refund a clone, the rights in the code described in the Terms end. You must stop using the code, delete your copies and remove it from any repository or hosting you deployed it to, and we may remove the project from your account.

Please contact us before disputing a charge with your bank, as we can usually resolve the problem faster. If you open a chargeback, we may pause your account and access to the related clone or credit while it is resolved. If it is resolved in your favour, the rules in What happens after a refund apply; if it is resolved in ours, access is restored.